PolyClay Emporium Return Policies

Thank you for shopping at PolyClay Emporium. We hope you love your purchase! However, we understand that sometimes things don't work out. Please read our return policy carefully.

For actual items of jewelry:

  • We accept returns within 30 days of delivery.
  • To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
  • If there's a problem with the item, such as a defect or damage during shipping, we will pay for return postage. Please contact us immediately if this is the case.
  • If you've simply changed your mind or don't like the item, you are responsible for paying return postage.
  • Once we receive the item, we will issue a refund to your credit card.

For digital downloads of polymer clay color mixing tutorials:

  • We do not accept returns or offer refunds for digital downloads.

Please note that we cannot be held responsible for items that are lost or damaged during return shipping. We recommend that you use a trackable shipping service and purchase shipping insurance.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're happy to help!